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April 2010 E-NEWS
from Steven Donaldson and Michael Zinke, the Brand Guys

Shaping customer experience in a multi-channel world — creative, print, web, new media Radiant sends these brand insights to help you build value, uniqueness and loyalty for your brand. In business, your brand's critical differentiation helps your customers find you, remember you and come back to you.

In this issue:

  1. Building an Online Brand Strategy: In the endless ocean of online information how do you build a coherent brand strategy? Visibility to the right people and …
  2. RadiantBrands Blog: Toyota brand going down the tubes? Not quite yet. Falling from brand "grace" has its benefits. Toyota will get it right
  3. Radiant Work: The New Californian Marketing New Housing in Berkeley. Committed to well-designed, urban infill development that creates community, developer Hudson-McDonald created …

Building an Online Brand Strategy

In the endless ocean of online information how do you build a coherent brand strategy?

Visibility to the right people and the right markets is perhaps more critical online than anywhere else. It's the key to building a highly visible strategy for your brand, your company and product line. This is true even if you don't see your site as central in your communications — potential customers will still find it and use it to evaluate your offerings. But where do you start? How do you deliver a focused message through all the types of online media?

The key to gaining visibility with your brand through your website and other online media is leveraging your strategic value — what's unique and valued about your company and products to the customers you want to target.

Search, Publishing and Social Networking:
The Keys to Your Presence

You can really break down the Internet world in three basic categories that create your online presence: search, publishing and social networking. Simplifying the types of content and media in these key areas will give you a better idea of how to manage your content and the way your website connects with customers.

The three basic areas to focus on are:

1)Search — how everyone looks for content and services on the web.

Key aspects include optimizing your site for search through using the right key words and monitoring traffic to the site, all through a clear and realistic SEO plan (search engine optimization) that takes time to generate real results. Adwords, paid search positioning in the side bar on a Google results page, can give you more immediate strategic search results position around key topics, content or product areas you may be focusing on. Lastly, paid or free directory listings will lift you upward in the search results. All these search strategies create results pointing back to you. For product-focused companies search is critical to helping customers find you.

2)Publishing — Blogs, Articles & Forums

Internal and external blogs, articles and forums are all ways of talking about you and your products. This content, if presented and configured properly, should create more awareness and point search engines back to your site. This builds value and traffic to your website and can position you as an expert in key topics that people search by.

3)Social Networking Sites and Listings

Yes, there is a lot of hype about social media that has everyone buzzing and thinking they need a Twitter presence or a Facebook page. But wait, think about this. The value comes if it links your site and commentary back to the communities you most value, building credibility, awareness and thought leadership. Ask this one question - would your most valued customers or clients spend time on Facebook or Twitter looking for you or your expertise? If the answer is no, these are not the places for you. Keep in mind; very few people are interested in constant chatter about what latte you just had. They want to know where the best resources are for specific software solutions or find experts on food and nutrition, for example. The value of Facebook or Twitter varies dramatically from B2B businesses to B2C. Consumer-focused businesses will get much more bang for their tweet or Facebook friends site than consulting or software solution providers. The key is understanding your audience and where they "live" on the Internet.

Online Brand Strategy

The Online World —
as in other areas of branding, it is about differentiation

The key to building a strong brand presence online is applying the same consistent approach to your Web presence, focusing your brand on the customers who most value you. A small company strategically launching a new product or service can gain quick recognition when they follow these simple strategies that focus on their brand value:

Clarify your relevant core attributes

What makes you unique?

Define your target market

What customers most value your solutions?

Focus on Your Differentiation

What are the key areas you can promote?

Build Consistency

Use the same language over and over.


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Radiant Work: The New Californian

Marketing New Housing in Berkeley



Committed to well-designed, urban infill development that creates community, developer Hudson-McDonald created a unique apartment/retail complex that is the first major housing project in downtown Berkeley in years.

Challenge: RadiantBrands was engaged by developers Hudson/McDonald to brand and market their new rental housing project, one of the largest new projects in Berkeley and the East Bay. Only blocks from the UC campus, the project will serve students and University employees and required an effective name, positioning and marketing. The project suggests classic architecture from the 1920's and 30's but at the same time has a green certification, is wired for cable and Internet and features anchor retail tenant Trader Joe's.

Solution: Building on the modern/traditional character of the architecture, RadiantBrands developed the name, The New Californian and tagline Modern Living. Classic Style. Radiant extended this positioning to an ad campaign driving traffic to a website which allows renters to view over 148 individual unit plans and learn about project and neighborhood amenities. The project is already gaining serious visibility and buzz because of its design and location.

Result: Unique visibility for this new living option in downtown Berkeley, which will be rented through the next three months with a move-in date June, 2010.

Services:
Brand Strategy
Naming
Identity
Advertising
Marketing Plan
Website Design: View Site


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